Privacy Policy

Information We Collect

We may collect personal information when you contact AXKEY, submit an enquiry, request a bespoke journey, make a booking, or otherwise interact with our services.

Depending on the nature of your enquiry or journey, this information may include:

• Name and contact details
• Email address and telephone number
• Travel dates and destination preferences
• Information relating to your itinerary and travel arrangements
• Special requests, preferences, or requirements
• Information necessary to arrange accommodation, transportation, activities, guides, and other travel services
• Billing and payment-related information where applicable
• Any other information you voluntarily provide to us

We aim to collect only information that is reasonably necessary to provide and manage our services.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Design and manage bespoke travel itineraries
• Arrange accommodation, transportation, guides, experiences, and other travel services
• Communicate with you before, during, and after your journey
• Manage bookings and contractual obligations
• Process payments and invoices where applicable
• Provide personalised recommendations and services
• Improve our website, services, and client experience
• Comply with legal, regulatory, accounting, or security requirements

Where appropriate, we will rely on a lawful basis for processing your personal information, such as performing a contract, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate interests, or obtaining your consent.

Sharing and Disclosure of Information

AXKEY Limited does not sell or rent your personal information.

We may share relevant information with trusted third-party service providers where this is necessary to arrange and deliver your journey. These may include accommodation providers, transportation companies, guides, local partners, experience providers, payment providers, insurers, and other suppliers involved in fulfilling your travel arrangements.

We only seek to share information that is reasonably necessary for the relevant service.

We may also disclose personal information where required to do so by law, regulation, court order, or other lawful authority, or where necessary to protect the rights, safety, or security of AXKEY, our clients, or others.

International Transfers

Because AXKEY arranges travel internationally, your personal information may sometimes need to be shared with service providers located outside the United Kingdom or European Economic Area.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an appropriate level of protection under applicable data protection laws.

Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee the absolute security of information transmitted to or stored by us.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business and financial records, resolve disputes, and comply with legal or regulatory obligations.

The length of time information is retained will depend on its nature and the purpose for which it was collected.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to ensure that the website functions properly, understand how visitors use our website, improve performance, and enhance the user experience.

Cookies are small text files placed on your device when you visit a website. Depending on the type of cookie used, you may be able to manage or disable cookies through your browser or applicable cookie preferences.

Disabling certain cookies may affect the functionality or performance of parts of our website.

Your Rights

Depending on your location and applicable data protection law, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request the transfer of your information where applicable

To exercise any applicable rights or ask questions about how we handle your information, please contact AXKEY Limited using the contact details provided on our website.

You may also have the right to lodge a complaint with the relevant data protection authority.

Third-Party Websites

Our website may contain links to third-party websites, including hotels, travel partners, experience providers, and other external services.

AXKEY Limited is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws and regulations.

Any updated version will be published on our website with the relevant effective or updated date. We encourage you to review this page periodically.

Contact

If you have any questions regarding this Privacy Policy or how AXKEY Limited handles personal information, please contact us through the contact details provided on the AXKEY website.